How to document a betting complaint
A clear record helps identify the right escalation route.
Build the record
Keep the account identifier, bet or payment reference, applicable rules, timestamps and relevant correspondence. State the disputed amount and the specific decision you want reviewed. Remove passwords and full banking credentials from correspondence.
Use the internal process
Start with the operator’s published complaints channel and request a case reference. Identify the contracting entity and any response deadlines in its terms. A general support chat and a formal complaint may have different processes.
Find the responsible authority
If unresolved, identify the provincial authority associated with the relevant licence and product. Follow its process and provide the record. This publisher cannot recover funds or adjudicate disputes.
Sources & review scope
Research edition: 15 October 2026. Source availability and operator terms may change. Links identify evidence, not an endorsement.